Return Policy

At Pacific Borne Jewelry, every piece is handcrafted with care and made to accompany you through everyday adventures. We want you to love your jewelry, and if something isn't quite right, we're more than happy to help.

Returns

We accept returns on unworn, unused items within 14 days of delivery.

To be eligible for a return:

• Items must be in their original condition and original packaging.
• Proof of purchase is required.
• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Once your return is received and inspected, your refund will be issued to your original payment method. Please allow 5–10 business days for your bank or credit card provider to process the refund.

Exchanges

If you'd like to exchange your jewelry for a different style, please contact us within 14 days of delivery. Exchanges are subject to product availability.

Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, please email us within 7 days of delivery with your order number and photos of the item and packaging. We'll make it right as quickly as possible.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Custom or personalized jewelry
• Earrings (for hygiene reasons)
• Gift cards
• Sale or clearance items

Repairs

We stand behind the quality of our craftsmanship. If your jewelry experiences an issue due to artist error, please reach out with photos and a description of the problem. We'll evaluate each case individually and do our best to repair or replace the piece when appropriate.

Please note that normal wear and tear, accidental damage, improper care, exposure to harsh chemicals, or lost jewelry are not covered under this policy.

How to Start a Return

To begin a return or exchange, please contact us through our website's contact form or by email with your order number and reason for your request. We'll provide the next steps and return instructions.